Terms and Conditions
General
These Terms and Conditions (the Agreement) are a legally binding contract between the individual or entity purchasing products through this website (the Customer) and the website operator providing custom blended facial skincare products (the Company). By accessing or using this website and by placing any order, the Customer acknowledges and agrees to be bound by this Agreement and all policies referenced herein. All goods and services are supplied on these terms and conditions only, and previous dealings shall not vary or negate these terms in any respect. The Company reserves the right, at its sole discretion, to change, modify, add, or remove portions of these terms at any time, and it is the Customer’s responsibility to check these terms periodically for changes; continued use of the website or ordering of goods following the posting of changes means the Customer accepts and agrees to the changes.
The website and products are intended for individuals who can form legally binding contracts under applicable law. By using the website, the Customer represents and warrants that the Customer is at least the age of majority in the Customer’s place of residence and not barred from using the website under applicable law.
Product Descriptions; Customization; Customer Information
The Company offers custom blended facial skincare products created based on information the Customer provides through Company’s questionnaire and consultations and/or preferences selected by Customer at checkout. The Customer is solely responsible for ensuring that all information submitted for customization, including skin type, concerns, goals, allergies, sensitivities, medications, medical history, ingredient preferences, and shipping details, is accurate, complete, and current. The Company relies on the information provided by the Customer to formulate and fulfill the order and is not responsible for delays, mis-shipments, allergic reactions or suboptimal results.
Product images, labels, and descriptions on the website are for representational purposes and may differ from the final customized product the Customer receives due to individualized formulation and natural variations in ingredients. Photographs and graphics may not exactly match the product or configuration described. Minor variations in color, viscosity, texture, or scent that do not materially affect performance are not defects.
Health and Skin Disclaimers
The Company’s products are cosmetic products intended for external use only and are not drugs or medical devices. They are not intended to diagnose, treat, cure, or prevent any disease. Any statements regarding cosmetic benefits have not been evaluated by the U.S. Food and Drug Administration. Content on the website, including any consultation, recommendations, messaging, or product guidance, is provided for informational purposes only and does not constitute medical advice. The Customer should consult a physician, dermatologist, or qualified healthcare professional regarding any questions about skin conditions, interactions, or medical concerns, especially if pregnant, nursing, taking medications, or having known skin disorders.
Results vary from person to person. Allergies and sensitivities are highly individual. The Customer should review all ingredient disclosures prior to use, perform a patch test before full application, and discontinue use and seek medical advice if irritation occurs. The Customer is solely responsible for determining whether a product is suitable for the Customer’s skin and for following all directions for use, warnings, and storage instructions provided with the product.
Orders
To place an order, the Customer must complete the online checkout process and provide accurate billing, shipping, and customization information. Each product listing may include the date of purchase, items ordered and descriptions, an estimated delivery date, price, applicable tax, delivery and handling charges, and any additional terms governing the purchase.
The Company reserves the right to accept, reject, or cancel any order at any time, including after submission, for reasons including but not limited to suspected fraud, product availability, inability to verify payment, or errors in pricing or product information. Care should be taken before purchasing, and payment is required before delivery.
Pricing, Taxes, and Availability
Prices are displayed in U.S. dollars and are subject to change without notice. The Company may make adjustments to information or pricing with or without notice due to typographical errors, market fluctuations, manufacturer price changes, or similar events.
The Customer is responsible for all applicable sales, use, value-added, or other taxes, duties, and fees, which will be collected at checkout where required or may be assessed by the Customer’s jurisdiction after shipment. Products are offered subject to availability, and the Company may impose quantity limits or discontinue products at any time.
Payment; Chargebacks
Payment must be received prior to order processing and shipment. Accepted payment methods are displayed at checkout. Payment terms are cash before delivery, and the Customer is obliged to complete the transaction once the purchasing process has been initiated through the online checkout or other accepted payment method.
By submitting an order, the Customer authorizes the Company (or its payment processor) to charge the Customer’s designated payment method for the total order amount, including taxes, shipping, and handling. If a charge is reversed, disputed, or charged back, the Company may cancel or suspend fulfillment, assess a fee permitted by law, and pursue all lawful remedies, including collection of amounts due, associated costs, and attorneys’ fees.
Shipping, Delivery, and Risk of Loss
Shipping options, costs, and estimated delivery timeframes are presented at checkout and may vary by destination. Delivery estimates are not guarantees. All quoted delivery or consignment dates are estimates only, the Company is not obliged to meet such dates, and will not be liable for delays caused by any reason. Orders ship to the delivery address the Customer provides; the Customer is responsible for any redelivery or forwarding costs resulting from incorrect or incomplete addresses. The goods shall be at the Customer’s risk from the date of dispatch.
If the Customer fails or refuses to take delivery, the Customer is responsible for resulting losses, including storage and handling costs, and the Company may charge a restocking or reshipment fee. Any claim for shortage in supply or damage to goods must be notified to the Company within 7 days of receiving the goods. For international shipments, local duties and taxes may apply and are the Customer’s responsibility.
Returns, Refunds, and Exchanges for Customized Products
Because products are custom blended to the Customer’s specifications, all sales are final and not eligible for return, refund, or exchange except where required by law or for verified manufacturing defects or damage in transit reported within the Claim Period defined below. To initiate a claim for a defective or damaged product, the Customer must contact Customer Support with order details, a description of the issue, and supporting photos within 7 days of delivery (the Claim Period).
Products exhibiting manufacturing defects must be returned within 7 days of receipt, with proof of purchase required for any warranty claim.
If the Company verifies a defect or damage, the Company will, at its option, repair, replace, or refund the purchase price of the affected item. This policy does not cover issues arising from improper storage or use, failure to follow directions, normal changes in texture, color, or scent inherent to cosmetic products, or reactions due to individual allergies or sensitivities. Change of mind and compatibility are not grounds for refund.
Cancellations
Orders for customized products begin processing promptly after submission and generally cannot be altered or canceled once formulation has commenced or goods have been dispatched.
The Customer may not alter or cancel an order without the Company’s prior written consent. Approved alterations or cancellations may be subject to a service or restocking charge, and orders cannot be altered or canceled once goods have been dispatched.
Intellectual Property; License and Restrictions
All content on the website, including text, graphics, logos, images, videos, product formulations, designs, compilations, and software, is owned by the Company or its licensors and is protected by intellectual property and other laws.
The Company grants the Customer a limited, nonexclusive, nontransferable, revocable license to access and use the website solely for personal, noncommercial purposes to browse and purchase products. Any other use, including modification, reproduction, distribution, reverse engineering, or creation of derivative works, is prohibited without the Company’s prior written consent.
User Accounts; Security; Prohibited Conduct
The Customer may need to register an account to access certain features. The Customer must keep account credentials confidential and promptly notify the Company of any suspected unauthorized use. The Customer is responsible for all activities under the Customer’s account.
The Customer agrees not to: interfere with or disrupt the website; use any robot, spider, scraper, or other automated means without authorization; introduce viruses or harmful code; attempt to gain unauthorized access to systems; use the website for unlawful, infringing, or fraudulent purposes; resell or commercially exploit the website without consent; submit false, misleading, or incomplete information; or violate any applicable law or third-party rights.
User Content and Reviews; License and Moderation
If the Customer submits any content, including reviews, ratings, photos, questions, or suggestions, the Customer grants the Company a worldwide, perpetual, irrevocable, royalty-free, fully paid, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media for any lawful purpose, including marketing and product improvement.
The Customer represents and warrants that the Customer owns or has the necessary rights to the content and that the content is accurate and does not infringe, violate, or misappropriate any rights of others or applicable law. The Company may monitor, edit, or remove content at any time for any reason but has no obligation to do so.
Privacy
The Company’s collection, use, and disclosure of personal information are described in the Privacy Policy referenced on the website. By using the website or providing personal information, the Customer consents to the Company’s data practices as described in the Privacy Policy.
Third-Party Links and Services
The website may contain links to third-party websites, services, or features that are not under the Company’s control. The Company is not responsible for the content, policies, or practices of third parties and provides these links for convenience only. The Customer accesses third-party sites at the Customer’s own risk.
Disclaimers
The website and all products and services are provided “as is” and “as available.” The Company disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose, and the Customer’s sole remedy for dissatisfaction with the site or any content is to stop using the site or such content.
Without limiting the foregoing, the Company does not warrant that any product will meet the Customer’s expectations or that any results will be achieved, and the Company disclaims liability for any harm resulting from misuse, failure to follow instructions, or individual allergies or sensitivities.
Limitation of Liability
To the maximum extent permitted by law, in no event will the Company be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, loss of data, business interruption, or other intangible losses, arising out of or relating to the website, products, or this Agreement, even if advised of the possibility of such damages.
The Company shall not be liable for any loss or damage (including loss of trade or profit and economic loss) if delivery or supply is frustrated or delayed by circumstances beyond the Company’s reasonable control; in such cases, the Company may extend delivery time or terminate the sale without liability.
In all cases, the Company’s total liability for any claim arising from or related to the website, products, or this Agreement will not exceed the amount the Customer actually paid for the product giving rise to the claim.
Some jurisdictions do not allow certain limitations or exclusions of liability or implied warranties; to the extent such laws apply, some of the above limitations may not apply to the Customer, and the Customer may have additional rights.
Indemnification
The Customer agrees to defend, indemnify, and hold harmless the Company and its affiliates, officers, shareholders, directors, employees, and agents from and against all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to the Customer’s use of the website or products, the Customer’s breach of this Agreement, the Customer’s violation of law, or the Customer’s infringement or violation of any third-party right.
Dispute Resolution; Governing Law and Venue
This Agreement is governed by the laws of the State of California in the United States and, to the extent not preempted, applicable state law, without regard to conflict of laws principles. The Customer agrees that any dispute, claim, or controversy arising out of or relating to this Agreement, the website, or any products shall be brought exclusively in the state or federal courts located within the State of California in the United States having appropriate subject matter jurisdiction and venue.
Any dispute regarding a purchase may first be addressed through available payment processor dispute resolution processes before proceeding in court, after other avenues have been exhausted.
Electronic Communications; SMS/Text Messaging
By visiting the website, creating an account, or sending emails or messages to the Company, the Customer consents to receive communications from the Company electronically and agrees that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
By opting in to receive SMS/text messages, the Customer consents to receive recurring automated marketing and transactional texts at the mobile number provided. Consent is not a condition of purchase. Message and data rates may apply. The Customer may reply STOP to cancel and HELP for help. The Company is not liable for delayed or undelivered messages.
Termination
The Company may, in its sole discretion, suspend or terminate the Customer’s access to the website, refuse service, cancel orders, or remove or edit content at any time for any reason, including suspected fraud, violation of this Agreement, or unlawful conduct.
Upon termination, all rights granted to the Customer under this Agreement will immediately cease, but the Customer’s obligations, including payment obligations and license grants to User Content, will survive.
Severability; Waiver; Assignment; Entire Agreement
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
No waiver of any term or condition is a continuing waiver or a waiver of any other term or condition, and any failure to enforce a right or provision shall not be deemed a waiver.
The Customer may not assign or transfer this Agreement or any rights or obligations hereunder without the Company’s prior written consent; any attempted assignment in violation of the foregoing is void. The Company may assign this Agreement without restriction.
This Agreement, together with any policies or terms referenced herein (including the Privacy Policy and any offer-specific terms), constitutes the entire agreement between the Customer and the Company regarding the website and products and supersedes all prior or contemporaneous agreements on the subject matter.
Contact Information
Questions about this Agreement, the website, or an order may be directed to Customer Support at jolenezabekcorrectiveskincare@aol.com or by mail to the address listed on the website’s Contact page.
The delivery period and additional operational details may be specified on the website’s contact or policy pages.