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Return Policy

JZ Corrective Skin Care, LLC

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At JZ Corrective Skin Care, our mission is to provide you with high-quality, custom-blended skincare products tailored to meet your unique skin needs. Due to the personalized and made-to-order nature of our products, we have established the following return policy:

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1. Custom Products - Non-Returnable

Our skincare products are custom-blended in small batches specifically for each client, which means they cannot be restocked or resold. For this reason, all sales of custom-blended products are final, and we are unable to offer returns, exchanges, or refunds on these items. Please ensure that you are comfortable with your purchase before placing an order.

2. Damaged or Defective Products

We take great care in creating and packaging our products to ensure they reach you in perfect condition. However, if you receive a product that is damaged or defective due to manufacturing or shipping, please follow these steps to initiate a return:

  • Contact our Customer Care team at [email@jzskincare.com] within 7 days of receiving your product.

  • Provide your order number, a description of the issue, and photos showing the damage or defect.

Once we receive your request and validate the defect or damage, we will either replace the product, offer a credit, or refund at our sole discretion.

3. Order Cancellations and Modifications

If you need to cancel or modify your order, please reach out to us within 24 hours of placing it. Since our products are custom-made, we start the blending process shortly after orders are confirmed, and changes cannot be made once the process has begun.

4. Patch Testing and Product Safety

We recommend conducting a patch test before using our products to avoid adverse skin reactions. As with any skincare product, individual results may vary, and JZ Corrective Skin Care is not liable for reactions due to skin sensitivities or allergies. Please review our Waiver of Liability for more details on product use and safety.

5. Contact Us

Your satisfaction is our priority, and we’re here to help with any questions or concerns. For further assistance, please contact our Customer Care team at [email@jzskincare.com].

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